Política de envio

We offer international shipping to the destinations available at checkout.

Shipping costs

Shipping may be free or subject to a fee depending on the order value, destination and any promotion in effect at the time of purchase. The exact shipping cost, including when free shipping applies, will always be clearly displayed at checkout before payment.

Once an order has been confirmed, its shipping cost will not be increased.

Processing and delivery

Orders are prepared after payment is confirmed. The estimated delivery period will be displayed at checkout, provided in the order confirmation or otherwise communicated before purchase.

Delivery times can be affected by customs procedures, carrier delays, peak periods, weather conditions and other circumstances outside our reasonable control. We will assist with any delay and comply with all obligations imposed by applicable law.

Where required by applicable consumer law, and unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of the order being placed.

Tracking

Tracking information will be provided when available. Depending on the shipping method, tracking may not update in real time or may only become active after the parcel reaches a particular stage of transit.

Orders containing multiple items may arrive in separate parcels. This will not result in additional shipping charges after purchase.

Taxes and customs

Depending on the destination and shipping route, an order may be subject to import taxes, customs duties or carrier clearance fees.

Where these charges are collected by us, they will be included in or clearly shown as part of the amount payable at checkout. Where legally permitted, charges imposed by local authorities or carriers that are not collected by us may be payable by the recipient. Any known possibility of additional charges will be disclosed before purchase as required by applicable law.

Delivery information

Customers are responsible for providing complete and accurate delivery and contact details. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If incorrect information supplied by the customer, refusal of delivery or failure to collect a parcel results in its return, we may charge the reasonable costs of redelivery or return where permitted by law. Any applicable cost will be communicated before redelivery or deducted from a refund only where legally permitted.

Missing, delayed or damaged orders

If an order is missing, significantly delayed or arrives damaged, contact us at primordialfinejewelry@protonmail.com with the order number and a brief description of the issue. We may request reasonable evidence, such as photographs of the item and packaging, or investigate the shipment with the carrier. These requests do not limit your mandatory legal rights.

We remain responsible for loss or damage during transit until the order is received by you or a person designated by you, except where applicable law provides otherwise.

For returns and refunds after delivery, please consult our Returns and Refunds Policy.